FAQ

Q1: How does it work?
A1: When you place an order, we receive it and process it as soon as possible. Most orders are completed within 24 hours. Once your order is completed, we will provide the login credentials to your WhatsApp number.

Q2: How do you provide subscriptions at such cheap rates?
A2: We operate on a sharing model or split model, which allows us to offer subscriptions at discounted rates by sharing the cost among multiple users.

Q3: Is this site genuine?
A3: Yes, we are a 100% genuine and trusted site. We have served over 1000 customers and fulfilled more than 1500 orders in the past 3 months.

Q4: How can I trust your service?
A4: We recommend trying our service by starting with a 1-month plan. We have received positive feedback from our customers, and we are confident that you will love our service as well. Give it a try!

Q5: What payment modes are available for ordering?
A5: We accept all leading payment methods, including credit cards, debit cards, net banking, UPI, and wallets.

Q6: What is the process to place an order?
A6: To place an order, follow these steps: Add the desired item to your bag, proceed to the bag, fill in your address details, enter your email ID, make the payment, and your order will be done.

Q7: What should I do after placing an order?
A7: After placing an order on the website, please contact us via WhatsApp on +91 9831124103 with your order ID. This will help us expedite the processing of your order.

Q8: Can I receive subscriptions on my mobile number or email?
A8: Yes, selected subscriptions can be provided to you via mail or your mobile number.

Q9: What is a subscription bundle?
A9: A subscription bundle refers to a collection of selected subscriptions that we offer as a package deal.

Q10: Do you provide any warranty on the subscriptions?
A10: Yes, all our plans come with a warranty. If you encounter any issues with your subscription within the specified warranty period, we will provide a replacement.

Q11: Can I get a refund if I am not satisfied with the service?
A11: Unfortunately, we do not offer any refund options at the moment.

Q12: Where will I receive my login credentials?
A12: We will provide your login credentials exclusively via WhatsApp.

Q13: How long does it take to receive the login credentials after ordering?
A13: Generally, we provide login credentials and complete the order within 24 hours. However, in some cases, it may take longer.

Q14: What does the term "Shared Plan" mean?
A14: In a Shared Plan, you can only use the login credentials and watch content on one device. Additionally, account information such as email ID, user ID, and password cannot be changed.

Q15: Can I share my Shared Plan subscription with others?
A15: No, sharing login credentials with others is not allowed in the Shared Plan. If you wish to use the subscription on multiple devices, you need to purchase additional screens or quantities.

Q16: What happens if someone changes the email or password associated with the Shared Plan?
A16: If someone changes the email or password, please don't worry. We will assist in recovering the account and provide a replacement for the affected ID.

Q17: What does "Full ID/Private Plan" mean?
A17: In a Full ID/Private Plan, you have the flexibility to receive your subscription on your email or mobile number. You can also change the email ID and password associated with the subscription. This plan allows you to share the login credentials with your family and friends and access the content simultaneously.

Q18: My ID stops playing. What should I do?
A18: If your ID stops playing, please contact us on WhatsApp with your order details. We will promptly resolve the issue for you.

Q19: How can I contact customer support?
A19: You can reach our customer support via WhatsApp or email at secretstoreofficial@gmail.com. Please note that we provide support only through chat and email; voice call support is currently unavailable.

Q20: Is voice call support available?
A20: Unfortunately, we do not offer voice call support at the moment.

Q21: What should I do if there is no reply from your WhatsApp support number?
A21: If you do not receive an immediate response from our WhatsApp support number, please allow us some time. We will definitely get back to you within 24 working hours.

Q22: Can I contact customer support via voice call?
A22: Currently, we do not provide support via voice calls. Our customer support is available through WhatsApp chat and email communication only.

Q23: What should I do if I don't receive a response from your WhatsApp support number?
A23: If you don't receive a response right away from our WhatsApp support number, please be patient and allow us some time. We strive to respond to all queries within 24 working hours.

Q24: Is there any refund policy if I am not satisfied with the service or process?
A24: Unfortunately, we do not have a refund policy in place at the moment. We recommend trying our service with a 1-month plan before making a long-term commitment.

Q25: Where can I find my login credentials for the subscription?
A25: We will provide your login credentials exclusively through WhatsApp. Please check your WhatsApp messages for the details.

Q26: How long does it usually take to receive the login credentials after placing an order?
A26: Normally, we aim to provide the login credentials and complete the order within 24 hours. However, in certain cases, it may take a little longer to process and deliver the login credentials.

Q27: What does it mean when it says "Shared Plan"?
A27: In a Shared Plan, you are limited to using the login credentials and accessing content on a single device. Furthermore, account information such as email ID, user ID, and password cannot be modified or changed.

Q28: Can I share my Shared Plan subscription with others?
A28: No, sharing your login credentials with others is not permitted in the Shared Plan. If you require access for multiple individuals, you will need to purchase additional screens or quantities.

Q29: What happens if someone changes the email or password associated with my Shared Plan subscription?
A29: If there are any changes made to the email or password of your Shared Plan subscription, please don't worry. We will assist in recovering the account and provide a replacement for the affected ID.

Q30: What does "Full ID/Private Plan" mean?
A30: With a Full ID/Private Plan, you have the option to receive your subscription on your email or mobile number. Additionally, you can change the email ID and password associated with the subscription. This plan grants you complete control over your subscription and allows you to share the login credentials with your family and friends while enjoying the content simultaneously.

Q31: My ID suddenly stopped playing. What should I do now?
A31: If your ID stops playing unexpectedly, please don't worry. Kindly contact us via WhatsApp with your order details, and we will promptly address and resolve the issue for you.

Q32: How can I contact your customer support team?
A32: You can contact our customer support team by sending a message on WhatsApp or by emailing us at secretstoreofficial@gmail.com. We strive to provide timely assistance through our chat and email support channels.

Q33: Can I receive support through voice calls?
A33: At the moment, we do not offer support through voice calls. Our customer support is primarily available through WhatsApp chat and email communication.

Q34: I haven't received a reply from your WhatsApp support number. What should I do?
A34: If you have not received a response from our WhatsApp support number, please allow us some time to address your query. We assure you that we will get back to you within 24 working hours.